Shipping And Returns

Processing Your Order

Once we get your order, we take care of it right away so you can get your watch ASAP! All Tempo Di Roma orders are processed within one to two business days, and then shipped to you immediately, according to your preferred method of shipping. Note: If the shipping/billing addresses are different, your order may be delayed pending order and/or credit approval.

Shipping your Order

Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed.

For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

Shipping your Order to your specified destinations

Your order will be shipped via Aramex® and guaranteed to arrive to you by the country processing centre within 5 to 8 business days.

Tracking Your Order

Of course, you'll want to know when your watch is going to arrive on your doorstep. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically.

Order Cancellation

Change your mind? If you want to cancel or change a TEMPO DI ROMA order, for any reason, please contact us by mail to info@tempodiroma.com and make sure to include your TEMPO DI ROMA order number, as soon as possible.

We promise we'll try to stop the order from going through, but keep in mind that our order-fulfilment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun.

Note: TEMPO DI ROMA reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.